The carrier tracking indicates that the package was delivered to the recipient, but your customer claims he did not receive it: T-Pop does not cover the shipping of a new package.

Often, the package has been deposited with a neighbour or the customer does not have a standardized box: in this case, it is recommended that your customer goes to the nearest post office, with its tracking number and an ID card to recover his order.

If despite all, the customer tells you not to have been able to recover his parcel, the decision is to take on your side: you can announce him that once indicated "delivered", you are not any more able to send him a new order or you can decide to re-order a manual order at your expense.
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