If your customer has received an incorrect or defective product, we will send him a new product free of charge.

You will need to provide us with the following information for us to review your request:

Order reference + customer name
Name of the product concerned
Product photos

A problem of quality can be invoked in these cases:

Product shipped in the wrong size, colour or type of product
Incorrect positioning of the design (e.g. wrong side)
Print quality problem not related to design quality

The following are not considered quality problems:

The customer has changed his mind
The customer does not like the size, colour or cut of the product.
Shorter/longer garments than in the sizing table, if they correspond to the set tolerance (+/- 2.5 centimetres)
Poor quality printing due to poor visual quality
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