As you know, once the order is placed, we take care of everything else.
However, as an e-merchant, don't forget that you have to do a few simple tasks to ensure top customer service.
To make the service as smooth and pleasant as possible for everyone, it is important to connect to the T-Pop app every day and check the status of your orders.
We have provided you, on the app dashboard with a nice system of colored lights to monitor the progress of these in real time.
- Check that your order has been received in T-Pop
Check that Shopify orders are present in the T-Pop app: if there is any communication problem between your shop and us or if you have duplicated or modified a product for example, the order may be incomplete.
- Monitoring of orders that have been put on hold
Check that none of your orders are on hold: if there is a problem with payment, the order will be blocked. You must then take the necessary steps with your bank or change the payment method and resubmit the production request.
It is useless to ask to place orders again in production if the problem is not solved on your side.
- Check if the orders matches
Check that the T-Pop orders match your store order: if there is any communication problem between your store and us or if you have duplicated or modified a product for example, the order may be incomplete (it seems like I'm repeating myself).
That's it, it's very simple, just do every day what every good e-merchant has to do: make sure everything goes well, your customers will be all the happier for it