Upon delivery, in the event of loss, we undertake to return the product or refund the customer only after the carrier has officially declared the loss of the package.

This provision shall not apply to products marked 'delivered' by the carrier: if the customer reports that he has not yet received it, T-Pop will not cover the cost of reshipment or refund of the order.
If your customer tells you that he cannot find his package, it is up to you to make a decision, but if you wish to have it reshipped you will have to place a new manual order.

Packages returned to us for lack of address may be reshipped for a reshipment fee, but cannot be refunded.

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