There are several reasons why your order doesn't appear in the app.
If the order does not appear, it is because we have not received it...

This can happen when:

  • You have duplicated a product. A duplicate product is not considered like a valid T-Pop product, even if it is the duplication of a product created through the app.
  • You have changed the SKU or product type : without this information, we will not be able to receive your order.
  • You have incorrectly set up your Shopify store. Under "Settings" / "Checkout", you should definitely check the box "Do not automatically process any of the order items."

In this case, you will have to place a manual order directly within your T-Pop dashboard.

In this case, contact us, we will help you solve the problem.

In any case: it is the information on the T-Pop platform that we rely on, not the information in your Shopify, WooCommerce or Etsy account.

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