Cancelling of an order is possible as long as, in your T-POP dashboard, the order is indicated as being "pending".

We allow a minimum of 24 hours before placing your order in production, so you must act during this time.

Please use the following process to cancel an order

Click the order in your T-Pop dashboard ("Orders" then "Order details") and then click on the "Cancel order" button.

When its status is changed to "in production" you will not be able to cancel it: once an order is put into production, it will be printed, billed and shipped.

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