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FAQs
The most frequently asked questions
Can I add my own label in the neck / inside the products?
You would like to add your brand logo to the inside of your products? This is an interesting option for brands that want to work on their image. To be able to access the printing of neck labels, you must respect a condition: you must reach a minimum sales volume of 100 products per month (about 3 per day). If you are eligible and interested in the option, contact us directly via chat so that we can activate this option. Each label will then be charged €2.50.
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Integration of our service (Shopify, Woocommerce, Etsy...)
Our print on demand service is designed to be integrated with Shopify, WooCommerce (Wordpress) and Etsy. More to come, stay tuned :)
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How do you print on products?
We use the most innovative and efficient printing methods on the market. Cotton textiles are printed using DTG (direct to garment) printers of the latest generation, using inks certified to the latest standards. After printing, the ink is "fixed" in the fabric by passing through heating tunnels that will permanently dry the ink in the heart of the mesh. Polyester textiles or accessories are printed by a process called dye-sublimation: the ink is transferred onto your final product (itself coa
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What does packing slip look like?
Thanks to the app everything is sent in total white label: your logo, the name of your company and your address are indicated on the packing slip. The slips contain all the order informations, addresses and summary of the items included in the package. The price of the items is never shown: we suggest you include the invoice in PDF format in your shipping confirmation email. You can enter your social network accounts and choose the dominant colour of the slip. It is also poss
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What is the lead time of my order?
When a customer places an order, we wait a minimum period of 24 hours before considering it as validated (in case of change of opinion or change of address for example). Once the order is validated, it goes into production within 72 hours for all products in stock. Note that we do not go into production on weekends (Saturday + Sunday). For non-stocked products, the delay is variable and is indicated on the product sheet.
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How to edit a product design?
You can edit a product created through our application very simply. Click on "Products" from T-Pop dashboard. Then click on the "Edit the design" button. Please note: You cannot edit a merged product. ![](https://storage.crisp.chat/users/helpde
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Can I transfer my already created products to T-Pop?
In order to receive and print your orders, it is essential that your products have been created via the T-Pop app. You will need to re-create the products created manually or through an other app in order to use our services.
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What are available payment methods?
To be able to use the app you must enter your credit card number in the "Preferences / Payment method" section of the app. For accept credit card only at the moment, you will be billed each time an order is placed on production.
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Will my customers know that you are printing and shipping my orders?
At no time and that's what's great: your customer will have no information about T-Pop, we ship on your behalf, under your brand.
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Can I sell on my shop other products than those created with T-Pop?
Yes! It will not cause any problems. If you decide to sell products that you did not create via T-Pop, nothing is to be expected, it will work automatically. If an order contains a product created through our app and a product from another platform, we will only receive the product synchronized with T-Pop and we will fulfill only the part that concerns us (and we'll add the tracking number, if applicable).
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How does it work?
The purpose of this app is to offer you a turnkey service, allowing you to create or develop your brand without any investment. Who we are, in 2 words: We are a French workshop specialized in print on demand, we are rather friendly, demanding and we are responsive (in all modesty...ha hum). How is it going? By using the application, you will be able to choose the type of product on which you want your design to appear and proceed in 1 minute to design the product (name, description, sale
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How do you handle returns due to a wrong address?
On each package, the return address indicated is ours (but the name "T-Pop" does not appear). If a product is returned to us, for a wrong address, for example, it will be stored free of charge for 45 days (then will be offered to a clothing collection association). You will be able to ask for the product to be sent to another address, in which case we will take care of sending it again, for a return fee. If your customer makes a mistake (size or colour for example), you will have to ask him/h
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How does T-Pop manage VAT?
That's pretty simple: To resume, it’s possible to get a VAT Exemption as long as you ha
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How does the monthly discount work?
As we love you, we want to reward your efforts. That's why we have set up a schedule of price discounts when you reach a certain number of sales per month: these discounts will allow you to increase your margin. The tiers are reset to zero on the 1st of each month, and a discount will automatically be granted based on the sales made during the completed month. total amount of orders excluding VAT + total amount of shipping costs + storage costs (package inserts...
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How to define shipping rules?
Find out how to set shipping charges. When you use the app, the shipping costs charged to you by our workshop are defined by the zone in which you deliver. We use 3 delivery zones: France (as we are from France, we've special shipping prices) Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slo
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How to merge products?
Product merging is the process of combining several products on the same page. This allows you to create a product with different visuals (for example white text on black products and black text on white products) on the same product page. This also allows you to combine certain products on the same page: you can create a "Mug" page with a particular design and propose the ceramic variant with the enamel variant. You cannot create a product with several variants of the same color. ie. you c
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An order is on hold, what should I do?
When we put your order in production, we try to collect the amount set aside for it. If the payment fails (insufficient funds, card expired...) your order will be marked on hold and you will be notified with an email. No fees are charged in this case but your order will only be processed when payment is possible. In this case, you must take the appropriate measures to solve the problem: you can do the necessary with your bank, or change your card in "Preferences / Payment Information".
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How to cancel or edit an order?
Cancelling of an order is possible as long as, in your T-POP dashboard, the order is indicated as being "pending". We allow a minimum of 24 hours before placing your order in production, so you must act during this time. To cancel an order, click the order in your T-Pop dashboard and then click on the "Cancel order" button. When its status is changed to "in production" you will not be able to cancel it: once an order is put into production, it will be printed, billed and shipped.  printers of the latest generation, using inks certified to the latest eco-standards. After printing, the ink is "fixed" in the fabric by passing through heating tunnels that will permanently dry the ink in the heart of the mesh. Polyester textiles or accessories are printed by a process called dye-sublimation: the ink is transferred onto your final product (itself
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How are the orders packed?
First, we pack each order with great care and love, rest assured. The slip inserted in each order indicates the summary of the products, your address, your logo, socials accounts and your personalized sentence. T-shirts, sweatshirts and totebags and other soft goods are folded, then gently put in a TOP TOP TOP card sleeve: your customers will be amazed. The mugs (ceramic) are comfortably installed in a shock-proof cardboard box. In any case, our packaging is plastic free, because w
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When is a product subject to replacement?
If your customer has received an incorrect or defective product, we will send him a new product free of charge. You will need to provide us with the following information for us to review your request: Order reference + customer name Name of the product concerned Product photos A problem of quality can be invoked in these cases: Product shipped in the wrong size, colour or type of product Incorrect positioning of the design (e.g. wrong side) Print quality proble
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What are the production times like?
Most orders are shipped within 2 to 7 business days from the date the order is submitted in T-Pop. When a customer places an order, it will be “pending” for at least 24 hours during which time you can cancel it. Once the order is validated, it is put into production within 72 hours for all products in stock. For products not in stock, the delay is variable and is indicated on the product sheet. The production lead times indicated on our website are based on an average of 7 days but are
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How to get in touch with T-Pop support?
Do you have some questions or concerns? We will do our best to ensure that your questions are answered. Here are the methods to contact our team: Use the in-app chat module This is the easiest and fastest solution. Write your message there, we will get back to you as soon as possible. Email: Contact us by sending your message to support @ tpop.eu If your request concerns an order, always specify the order ID and the name of your customer.
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