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Start-up guide (Shopify app)
Here is a set of articles that we strongly suggest to read in order to start your business quickly and efficiently with T-Pop. Follow this tutorial to set up your Shopify store properly: Creating your shopify store step by step It's easy and automated: [How how we handle the payment part ](/en/article/how-is-payment-made-between-shopify-an
Few technical constraints are imposed, however there are some. 🔥 What is forbidden 🔥 Never duplicate a product created by the app: it won't be taken into account by our system if a customer placed an order. Don't delete "SKUs", don't modify them. Don't delete variants / sizes or color names, don't swap colors / sizes options. Don't change the product type. Don't change Vendor name. Do not mark your orders as processed (fulfilled): we will do it automaticall
3 important things you have to do each day
As you know, once the order is placed, we take care of everything else. However, as an e-merchant, don't forget that you have to do a few simple tasks to ensure top customer service. To make the service as smooth and pleasant as possible for everyone, it is important to connect to the T-Pop app every day and check the status of your orders. We have provided you, on the app dashboard with a nice system of colored lights to monitor the progress of these in real time. 1. Check that your order
Branding option: logo on package
We like you very much, you know it, so we decided to offer you this great way to work on your brand image (branding): we offer you to put your logo on your parcels. The cherry on the cake? This option is free. Go to the T-Pop app, then to "Branding" : check the box corresponding to the add of the logo on the package and voilà, your customers will discover a beautiful package in their box, proudly displaying your logo. For your branding, it counts a lot, the customer will not f
What are the guidelines for design files?
Our printers allow us to print all of your visuals with photographic quality: no color restrictions are to be expected. On apparel/textil products, special neon-type colors will only be accurately reproduced on dark textiles, with a white base: on a white textile it is difficult to make these colors stand out. Your files must not weigh more than 15 MB, be in PNG format (if you want to keep the transparency of your files, it is imperative to opt for the PNG). Note that on white textiles, white
How do you pack orders?
We pack each order with great care and love, rest assured. The slip inserted in each order indicates the summary of the products, your address, your logo, socials accounts and your personalized sentence. T-shirts, sweatshirts and totebags and other soft goods are folded, then gently put in a TOP TOP TOP card sleeve: your customers will be amazed. The mugs (ceramic) are comfortably installed in a shock-proof cardboard box. You will be able to consult the details here : [H
Recommended apps for maximum conversion
As we often repeat, conversion is the purchase rate on your site with respect to your number of visits. We therefore aim for a MAXIMUM conversion rate.... An average conversion rate for e-commerce in Europe is about 2%: this means that out of 100 visitors, 2 of them buy a product. First step: a selection of applications to install on your Shopify store in order to seriously increase your conversion (conversion) or retention rate (recurring buyers). Product Reviews U
Can I add my own photos to my products?
Yes! You can edit or add pictures of products without any problem. It is even recommended to do so in order to personalize your shop as much as possible. Above all, remember to link your new pictures to your variants. Here are the steps to follow on Shopify: Click on the product color you want to link to the photo added beforehand. Click on "Actions" then on "Update images". A popup opens, just choose the image to link with the color/variant and save.
For a better "checkout"
When a user decides to proceed to the payment of his order, it is crucial to make the experience as fluid as possible. It is best to avoid unnecessary questions and forms, it must be done at the simplest. You will find 2 important tips below: Do NOT enable mandatory account creation: account creation is a drag on many buyers. Select "accounts are optional". Remember to check "Use the shipping address as the default billing address" and "Enable automatic address entry".
How to add your logo on the customer notification emails
With Shopify, it's easy and fast ! Go to the settings of your store and click on Notifications On the next page, click Customize Then, on the personalization page you can send your logo and change the dominant color of your emails. Be careful, this does not dispense you to add your logo inside the T-Pop app: the logo sent in the app will be used on packing slips.
How much does T-Pop cost?
The T-Pop app is free: 0, zero, nula, nada. You only pay for the products that you sell plus their shipping You create your product using the app, we indicate the wholesale price of the product and the shipping costs, then you are free to set YOUR price and your profit margin. Billing and payment are automatic, you don't even have to think about it.
How will T-POP charge me?
When a customer places an order on your e-commerce site, you receive the payment in the traditional way (Paypal, Stripe, Apple Pay and so on): payment is done directly from your customer to your bank (or Paypal for instance) account. T-Pop charges merchants for orders when they are sent to production. So, when an order comes in to T-Pop from your store, T-Pop will charges the card you linked inside your admin preferences for the wholesale price of the product(s) + shipping charges at the mome
Customising your delivery - packing slips
Within the app, you can customize your delivery / packing slips. Delivery slip is important because your customers will have it in their hands: it is important to indicate your brand and enjoy it to make a good impression. Here's what you can edit on your slips: Your details: we'll use the details you have indicated in the T-Pop app settings. You can enter your add