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Orders and Production
Our orders and production processing
What happens when a customer places an order?
When a customer places an order for a product on your e-commerce site, you are paid as usual by the Shopify payment system and we automatically receive all the details about the order. We move on to the production part: As soon as the order is put in production, you will be billed accordingly to the products price defined in the app and your products are printed. We then carefully package the order and ship it on your behalf to the end customer, then inform them, again on your behalf, of
My customer wants to change his order, what should I do?
Your customer wants to change his delivery address: As long as the order is not marked "in production", go to the T-Pop / Orders application and click on the "Details button" in the table. On the next page you will be able to edit the delivery information. Your customer wants to change a product / size / color: In this case, it is necessary to cancel the order and then create a new one. Follow this tutorial :
How to check orders production state?
When we confirm the shipping of your order, your customer receives your email confirmation of shipping (which you will have set directly from your store). To track the production status of your orders, go to the app's dashboard. With a quick look, you will be able to view the number of orders in progress, in production, shipped or pending. 🔥 🔥 Important 🔥 🔥
Why my order doesn't appear in the app ?
There are several reasons why your order doesn't appear in the app. If the order does not appear, it is because we have not received it... This happens when : You have duplicated a product. A duplicate product is not considered like a valid T-Pop product, even if it is the duplication of a product created through the app, even if it is the duplication of a product created via the app. You have changed the SKU or product type : without this information, we will not be able to r