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Details about shipping
How much does shipping cost?
The prices of the products displayed on our website and in the app never include shipping costs because we cannot know in advance the delivery destination or the number of items in the order. In order to facilitate the calculations and to propose a fairer price whatever the destination of the products, a new calculation method has been put in place since November 2020. As the grid has evolved, some rates have been revised upwards (we have not applied any increase and have absorbed all of them
Do you accept returns?
On each package, the return address indicated is that of T-Pop (but the name "T-Pop" does not appear). If a product is returned, for an address problem, for example, it will be stored free of charge for 45 days (then will be offered to a clothing collection association). You will be able to ask for the product to be sent to another address, in which case we will take care of sending it again, subject to a return fee. If your customer makes a mistake (size or colour for example), you will have
To which countries do you ship to?
We ship worldwide. That's how it is, we're not afraid: you have no limits to make yourself known all over the world. You can consult the shipping rates below: Shipping rates
What are the shipping times and methods?
Once the order is received, it will go into production between 1 and 4 days and you will be automatically billed at this time. The delay announced by the carrier is about 4 days in Europe and 8 to 14 days for the rest of the world. Please note that we cannot be held responsible for a delivery time not respected by the carrier. You can find more informations about shipping here: https://www.tpop.eu/pages/shipping **Warning (November-December 2020)
How can I opt for the pack-ins option?
Pack-ins are goodies that we can add to your orders. It can be a flyer, a business card, a handwritten card... This often results as a "wow" effect, it's going to leave a strong impression on your customers, not to mention the other branding options we offer. Your customers receive a package with your logo on the packaging, your slip completely personalized according to your prefe
Find tracking information for my orders and enable tracking.
How to track orders: When we fulfilled your orders, we automatically push order tracking link to your store (if you enabled tracking). To check tracking, simply go ahead the T-Pop app, then click on "Check orders status" or "Orders" on top menu. Order tracking On order details
My customer's order is lost: what should I do?
Upon delivery, in the event of loss, we undertake to return the product or refund the customer only after the carrier has officially declared the loss of the package. This provision shall not apply to products marked 'delivered' by the carrier. Packages returned to us for lack of address may be reshipped for a reshipment fee, but cannot be refunded.
My customer's order has been damaged or does not match what he ordered.
If the product ordered by your customer arrives damaged or if there has been an error on our part during the manufacture of the product, we will simply ask you for a photo, a quick description of the problem and the order number. Once this information is received, we will reprint and send a new product to your customer at no additional cost. Please note that all complaints regarding product quality must be reported within one month of purchase to be eligible for reshipment.
The package is indicated as "delivered" but my customer did not receive his order.
The carrier tracking indicates that the package was delivered to the recipient, but your customer claims he did not receive it: T-Pop does not cover the shipping of a new package. Often, the package has been deposited with a neighbour or the customer does not have a standardized box: in this case, it is recommended that your customer goes to the nearest post office, with its tracking number and an ID card to recover his order. If despite all, the customer tells you not to have been able to rec
My order is indicated as shipped but I do not have the tracking.
If your order is indicated as being shipped in the app but your tracking number is not added to the order in Shopify, it may be for 2 reasons: You have fulfilled (processed) the order manually You have configured your shop to automatically process orders
Who pays the customs fees?
Packages sent outside of the European Union may be subject to customs fees. Those fees depends on the destination country and are calculated based on the order value and items type. This the end customer (so, your customer) who is responsible of the import/customs/duty fees.
Brexit, Covid-19 and delivery to the United Kingdom
Until further notice, it is unfortunately not possible to ship your orders to the United Kingdom. Due to Brexit and the health crisis, the conditions for sending parcels to the UK have become very complicated and the delivery time is long and uncertain (carriers are blocked for several weeks at the border, parcels also get stuck in customs). It is important that you advise your customers of this situation, ideally not to allow delivery to the UK during this uncertain period.
Does T-Pop ship internationally?
Where can T-Pop Print on Demand service ship to?
Is delivery included in the price of T-Pop products?
No, the delivery costs depend on the number of products and the location of the customer. The prices of the products displayed on our website and in the app never include shipping costs because we cannot know in advance the delivery destination or the number of items in the order. You can find all the delivery rates at this address: Shipping rates.