Frequently Asked Questions

As the title indicates, here are the answers to the most frequently asked questions

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19 articles in this collection
Written by Julien Boulogne, Marie Boulogne, and Julien Bernard

How do I place an order for samples?

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Written by Marie Boulogne
Updated over a week ago

How does print on demand work with T-Pop?

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Written by Julien Boulogne
Updated over a week ago

How does automatic product replacement work?

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Written by Marie Boulogne
Updated over a week ago

How to cancel an order?

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Written by Julien Boulogne
Updated over a week ago

Will my customers know that you are printing and shipping my orders?

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Written by Julien Boulogne
Updated over a week ago

An order is on hold, what should I do?

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Written by Julien Bernard
Updated over a week ago

How does the customization option work?

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Written by Julien Boulogne
Updated over a week ago

Why doesn't my order appear on the T-Pop Dashboard?

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Written by Julien Boulogne
Updated over a week ago

How can I opt for the pack-ins option?

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Written by Marie Boulogne
Updated this week

What are the features of the platform?

Hello! Wondering what are the new features of the platform? So, that's a good catch, here is an article just for you.
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Written by Julien Boulogne
Updated over a week ago

Can I add my own label in the neck / inside the products?

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Written by Julien Boulogne
Updated over a week ago

How will T-POP charge me?

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Written by Marie Boulogne
Updated over a week ago

What are the guidelines for design files?

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Written by Julien Boulogne
Updated over a week ago

Branding option: logo on package

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Written by Marie Boulogne
Updated over a week ago

Is delivery included in the displayed prices?

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Written by Marie Boulogne
Updated over a week ago

What are available payment methods?

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Written by Julien Boulogne
Updated over a week ago

What is the lead time of an order?

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Written by Julien Boulogne
Updated over a week ago

How does the monthly discount work?

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Written by Julien Boulogne
Updated over a week ago

How does T-Pop manage VAT?

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Written by Julien Boulogne
Updated over a week ago